Can the filter cartridge be cleaned in the dishwasher?
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The filter cartridge can be cleaned in the dishwasher using temperatures under 30 ℃ and without using any detergent or degreasing.
For safety reasons, since the dirty filter cartridge contains bacteria and other harmful substances, any other dish or kitchen item should not be washed together with the dirty cartridge. Be sure to sanitize the dishwasher before starting the normal operations.
Do you recommend using pool chemicals?
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Yes, we recommend using pool chemicals to maintain the proper chemical levels of the water. Pool chemicals can also make maintenance easier by significantly reducing the amount of times you change your water during the season. Important: always follow the safety instructions written on the chemical products.
How can I connect the pool cleaner to a pool equipped with a Flowclear Skimatic Pump?
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IMPORTANT: the adaptor necessary to connect the Flowclear Skimatic Pump may not be included in the set. If you need to connect the Skimatic Pump to the pool cleaner, ask your pool dealer to purchase the compatible adaptor.
To connect the pool cleaner to the Flowclear Skimatic Pump follow these instructions:
1. Unplug the pump
2. Unscrew the top ring to take out the strainer
3. Insert the adaptor inside the case of the skimmer on the hole in the bottom
4. Connect the hose of the pool cleaner to the adaptor
5. Plug in the pump to start to operate the pool cleaner
For more information check the attached video.
How do I change the filter cartridge on a Filter Pump that is connected to a pool with 3 connections (A-B-B), without a connection valve?
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1. Put the stopper plug inside the pool to close the valves.
2. Remove the filter cap and replace the old filter cartridge with the new one.
3. Close the filter cap and take out the stopper plug from inside the pool.
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I clean or change the filter cartridge in Bestway® filter pumps?
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To clean or change the filter cartridge, follow the below steps:
1. Switch off and unplug the filter pump.
2. Put the stoppers inside the pool to close the valves. If the pool is equipped with connection valves, close them.
3. Remove the filter cap and take out the filter cartridge from the filter housing.
4. Rinse out with a garden hose and reuse it. if the filter cartridge remains soiled and discolored, it should be replaced.
5. Close the filter cap and take out the stopper plug from inside the pool.
6. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I clean the debris screen inside the body of the vacuum cleaner?
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1.Press the center clasp of the cleaner to open the bottom cover.2.Separate the filter net and the filter frame and clean the filter plant.
How do I clean the Polysphere™ Pool Filtration Balls?
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The Polysphere™ Pool Filtration Balls look like cotton balls and can be used in all Bestway sand filters, making filtration easier and faster. It is an extremely efficient way to keep pool water clean as an alternative to sand. They are 100% PET material made of non-toxic material and offer better results.
You must ensure the pump is unplugged before any maintenance. For cleaning and maintenance:
1. Do not use washing machines to wash Polysphere™ Pool Filtration Balls.
2. Hand wash only; if Polysphere™ Pool Filtration Balls remain soiled or discolored, replace them.
3. Check the status of Polysphere™ Pool Filtration Balls every 4 weeks.
How do I maintain the filter cartridge in my Skimatic filter pump?
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IMPORTANT: Please ensure the skimmer’s motor is unplugged before any maintenance begins.
To perform the maintenance of the filter cartridge in Skimatic filter pump follow the below steps:
1. Unplug the pump.
2. Unscrew the top ring to take out the strainer and remove any debris.
3. Remove the pump from the pool.
4. Unscrew the cap using a crosshead screwdriver (not included) and remove the filter cartridge.
5. Rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.
How do I purge the air from inside the hoses?
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To purge the air from the hoses of the pool cleaner, position the hose towards the pool water inlet hole as showed in the video.
This operation as to be performed before connecting the pool cleaner to the filtration system.
How do I use the Bestway® Test Strips?
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Test Strips test “Free Chlorine”, “pH” and “Total Alkalinity” levels.
1. Dip one strip into water, no more than 46 cm (18”) below the water surface and remove it immediately.
2. Hold the strip level for 15 seconds to avoid reactant dripping from one test pad to another.
NOTE: Do not shake off excess water.
3. Compare results immediately by lining up the 3 test pads to the easy color match chart on the bottle.
How do I use the regulator?
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1.When used with pumps with the flow rate: 3,000 gal./h (11,356 L/h), turn the top knob until the bottom reaches Line 1. 2.When used with pumps with the flow rate: 2,200-2,500 gal./h (8,327-9,463 L/h), turn the top knob until the bottom reaches Line 2.3.When used with sand filters with the flow rate: 1,500 gal./h (5,678 L/h) or filter pumps with the flow rate: 2,000 gal./h (7,571 L/h), turn the top knob until the bottom reaches Line 3.
How long should I run my filter pump every day?
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We recommend to run the filter pump/sand filter minimum 8 hours every day; this is the necessary time to circulate the entire pool water.
The increase of the operating hours depends on the quality of the water or how often the pool is used.
How many times a year should I change the water?
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This depends on the frequency of use of the pool. If performing a correct chemical maintenance, the water should last a full summer season. Please contact your local pool chemical supplier for detailed information regarding chemical maintenance; they will be able to properly advise you about maintaining the cleanliness of your water.
How often must the air be purged out from the filter pump?
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The purge air operation on the Flowclear filter pump has to be performed before the first start or after all maintenace operation of the pumps.
How often should I check the chemical levels on my pool?
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Bestway recommends testing the pool's chemical levels before each use.
How often should the filter cartridge be replaced?
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To ensure your pool water keeps clean, please check the filter cartridge one time a week, if required.
In any case we recommend to change the filter cartridge every 2 weeks, depending on usage.
However, if the filter cartridge remains soiled and discolored, the filter cartridge should be replaced.
How to fold the pool liner?
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Watch the video for detailed information.
I tried to change the filter cartridge and my pool emptied, what should I do?
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We invite you to follow the instructions on the owner’s manual provided with the filter pump. Please kindly note that it is necessary to accomplish an important operation in order to replace the filter cartridge without emptying the pool. Before removing the filter cap, put the water stoppers in the pool valves to avoid water flowing out.
Is it possible to maintain clean pool water using only the filter pump?
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No, the filter pump can help to capture the particles suspended in the water, but to keep water clean, it is necessary to use chemical products to maintain the correct chemical balance of the water.
The reading on Pressure Gauge is higher than the recommended pressure, what can I do?
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If the pressure reading on the pressure gauge is over the maximum pressure mentioned in the user manual, it could be the time to clean the sand. Before cleaning the sand, check the following:
- If there is anything blocking the hoses
- If the connection valves are closed or partially closed
- If there is any hole on the hoses
- Turn off the sand filter and check if the pressure goes to 0
After having checked the above conditions, please follow the instructions on the manual to perform backwash and rinsing. If there is still a high-pressure reading, sand bed replacement is necessary.
What can I do if the free chlorine level is over 4ppm after test with the Bestway® Strip Test?
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If the chlorine level is too high, don’t use the pool until the chlorine level drops below 4ppm.
To decrease the chlorine level follow the instructions below:
1. Unplug the chlorinator and then the filter pump/sand filter.
2. Drain approximately 20% of the water from your pool.
3. Refill until it reaches the correct level.
4. Run the filter pump/sand filter for 8 hours.
5. Test the chlorine level again with the Bestway test strips.
6. Repeat step 2 until the level of chlorine is between 2ppm and 4ppm.
What can I do if the pool water is still dirty after using the pump?
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To create the correct maintenance procedures for your water, follow these instructions:
1. Increase filtration time.
2. Check the filter cartridge one time a week and rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.
3. The filter pump is not able to eliminate all bacteria in the water. The most important part to keeping the water clean is keeping the correct chemical balance in the water. Check with your chemical dealer to get the correct quantity and type of chemical to have the correct water maintenance.
What can I do if white flakes appear in the water?
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The presence of white flakes in your water depends on the hardness of the water. Drain about 20 to 25% of the pool water and add fresh water to decrease the calcium hardness.
If the above operation doesn't solve the problem, contact your nearest chemical supplier to purchase the correct chemical to reduce the hardness of the water.
What is the correct chemistry condition?
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Total Alkalinity: 80 - 120 ppm
pH: 7.4 - 7.6
Calcium Hardness: 200 - 400 ppm
Cyanuric Acid: 30 - 50 ppm
Free Available Chlorine: 2.0 - 4.0 ppm
What kind of chemicals should be used for water maintenance?
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Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer’s instructions.
What should I do if I notice debris and dirt on the floor of my pool?
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If there is debris or dirt on the floor of the pool, we recommend using the Bestway Deluxe Maintenance Kit or choosing from our wide variety of Bestway cleaning accessories. Using the correct accessories to maintain your pool can increase the life of your water.
What should I do if my water turns green?
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If the water becomes green due to the incorrect chemical maintenance, establish the correct chemical balance by contacting your local chemical dealer. They will suggest the correct products to use and the frequency.
Why is the water turning white?
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If the water becomes white, it is the chemical reaction between the chemical used and the quality of the water. Consult your chemical dealer to adjust the water condition.