Are the debris screens in the spa removable?
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The upper debris screen is removable.
The lower debris screen, where the filter set is connected, is not removable.
Can Bestway's spa heater operate for 24 hours a day for 7 days?
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In order to reduce power consumption, we don't suggest operating the spa 24 hours for 7 days. For the correct performance of the filtration system, 8 hours a day is more than enough and with the correct chemical maintenance, it will keep the water clean for a long time.
IMPORTANT: the heaters produced before 2020 have the hibernation function which, after 72 hours will automatically stop all functions, and the display will show END.
To reactivate the normal function of the spa heater, it is enough to push any button on the control panel.
Can I leave the remote control in the water?
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The remote control is not designed to be used in the water. If it is accidentally submerged, remove it and dry it immediately.
Can I leave the spa pump outside when it is raining?
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The Bestway spa heater can stay outside during rainy days. Be sure that the socket and the PRCD are located in an covered area and the socket is plugged into a power outlet for outdoor use.
If the outlet is not designed for outdoor use, it may cause serious damages to the spa heater or create a dangerous situation for the user.
IMPORTANT: we don't suggest to connect the spa heater to the power source or to enter into the spa water when it is thundering or lightning.
Can I use my Spa indoor?
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Be aware of these special requirements if you install the spa indoors.
- Humidity is a natural side effect of spa use that could cause damage to property without proper precaution. Determine the effects of moisture on exposed wood, structural materials, or surrounding objects in the proposed location.
- To minimize these effects in an indoor environment, provide plenty of ventilation to the selected area. Consult an expert to confirm the installation area is properly ventilated prior to use.
- To avoid home or property damage, only install the spa in an area with an adequate drainage system. Water may flow out of the spa during filling, draining, or when in use.
Does Bestway's spa heater have any kind of automatic power saving mode?
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At this moment, Bestway's spa heater doesn't have an automatic power saving system. When the power saving function ends, it must be set up again if you would like to use it again.
How does the heating system work when I set a specific temperature?
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Before activating the heating function, you have to set the temperature. When the heating system is activated, the heating button and the filtration button will turn red. The filtration system starts, and the heating system starts heating the water.
When it reaches the set temperature, the heating system stops heating, and the indicator light turns from red to green.
When the water temperature is approximately 2 degrees lower than the set temperature, the heating system will start heating again, and the indicator light will become red again. If the filtration function is turned off, the heating system will stop. If the heating function is turned off, the filtration fuction will continue to work.
If I replace the spa heater or the remote control, how do I pair them up again?
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You have to pair them again according to the following instructions:1.Connect the pump to a power source and press the reset button on the GFCI.2.Press the button on the control panel for 3 seconds. Then the indicator will start to flash, and the pump has entered the pairing mode.3.Press the button on the remote control for 3 seconds, and the LCD display on the remote control will show "PIR".After several seconds, it will display "PAS". The remote control is ready to use. NOTE: If the pairing operation did not finish within 20 seconds, it must be restarted.
If I set a timer to perform the filtration, does it perform this function every day automatically?
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On the market we have two version of spas. The version produced before 2018 has the hybernation system. It will stop automatically if any function is activated and there is no activity on the control panel for 72 hours. The message END will appear on the display of the control panel. In order to cancel the END message, push any button on the control panel.
In the second version, produced after 2018, the hybernation system has been cancelled.
If the spa is off, why won't the remote control turn on?
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If spa is turned off, the remote control will not work. Insert the spa plug, reset the PRCD/GFCI, and then use the remote control.
In dB, how loud is the noise level when the spa is in certain modes?
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If the spa is outdoors and considering a distance of one meter from the pump, the level for filtering and heating is up to 60 dB, and the level for massage is up to 72 dB.
Is my spa suitable for children?
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This appliance can be used by children ages 8 and older or people with a lack of sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instructions concerning the use of the appliance in a safe way and understand the hazards involved. Children should not play with the appliance.
IMPORTANT: Water attracts children; always attach a spa cover after each use.
What can I do if the massage is not working properly?
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If the massage function is activated and the massage doesn't work properly, follow these instructions:
1.Stop the function and wait two to three hours during the cold time of the day.
2.Then, push the massage button again to restart the massage system.
The pump is equipped with a protection that will cut the power to the blower in case the temperature reaches critical level in order to save the motor. This generally happens if the pump is exposed directly to sunlight.
IMPORTANT: the massage function has a 30 minute auto shut-off feature to save power. To restart the function, push the button again.
What causes my guarantee to break?
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The legal warranty doesn’t cover damages due to actions not assignable to the seller/manufacturer, to improper or not normal use of the product by the consumer, or to actions contrary to warnings or instructions written in the user’s manual.
What is the difference between the heavy duty repair patch and the underwater adhesive repair patch?
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Starting in 2017, all repair patches included in the sets are underwater adhesive repair patches. All of the ones produced before 2017 were heavy duty repair patches. Using the underwater repair patch is easy, and it is not necessary to drain the water from your pool.
What is the functionality and advantage of using the power saving function?
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The power saving function was created to optimize the usage of the Bestway spa. You can decide to start the heating system later in the day in order to have the desired temperature and enjoy the spa massage when you need it, instead of keeping the heating function on all the time and wasting energy.
Example: if you need your spa at 40°C (104ºF) tomorrow evening, you would just follow these steps:
First step: open the filtration system and after one minute you should see the real water temperature (e.g. 18℃).
Second step: if the set temperature is 40℃ (104ºF), the difference between actual temperature and set temperature is 22℃ (71ºF). Since the temperature increase per hour is 2℃ (35ºF), you need to start heating the water 11 hours before using it.
If is 6 PM and you want to use the spa tomorrow evening at 6 PM, this means the spa heater has to start heating at 7 AM, so set the waiting time to 13 hours and heating time to 11 hours.
In this case, the power saving function saves more than 13 hours of power (more than 26KW) because without this function you would have been forced to start the spa in the evening and waste a lot of energy and money.
What is the working range of the remote control?
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Within 10 m (33 ft.).
What should I check if the remote control stops working?
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If the remote control stops working, make sure the spa pump is turned on.
What type of batteries does the remote control use?
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2× CR2032
Where can I find Bestway instruction videos?
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You can find instruction videos on www.bestwaycorp.com in the support section, or on the Bestway YouTube channel.
Where can I find Bestway User Manuals?
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You can find Bestway User Manuals on www.bestwaycorp.com in the support section.
Where can I find the reset button on the Bestway spa heater?
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The reset button is located on the side of Bestway spa heater.
Where do I find the Serial Number?
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The serial numbers on our products are located in various positions and come in different formats. Please consult the provided guide for details.
Why does the air massage function shut off after 30 minutes of operation?
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Bestway's spa heater has a power saving function and a 30 minute "auto shut-off" for the massage system. To restart the massage function, push the massage button again.
IMPORTANT: the control panel will lock after five minutes without operation. Push the lock/unlock button to restart normal operation of the control panel.
Why does the pump show the message END on the control panel?
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After 72 hours of filtration, the pump will hibernate and flash “End” with the current water temperature. When the pump is hibernating, both the heating and the water filter functions are disabled. To reactivate the pump, press the lock/unlock button for 3 seconds.
Why is the liner leather cover bigger than the liner?
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This problem normally occurs when a new inflatable liner has been purchased or replaced under warranty. New inflatable liner needs time to expand before it reaches the correct size. The rate at which the liner expands depends on the ambient air temperature and how often the water inside your spa is heated. Please be assured that this is perfectly normal and we have never had a liner that has not expanded to the correct size.
IMPORTANT: to inflate the inflatable liner, use the spa heater and the provided inflation hose. Don't use air pressure machines or other equipment that can over-inflate the PVC liner and drastically reduce the lifespan of your spa.
Why might my remote control stop working?
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1.The pump did not pair with the remote control2.The pump is not plugged in, or the remote control is out of range3.The remote control battery is dead or not inserted correctly4.The remote control is damaged