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5615G
Platinum Series Power Steel® 22' x 12' x 48"/6.71m x 3.66m x 1.22m Oval Pool Set
Product Description
The sturdy pool sidewalls are constructed with Tritech™, a 3-layer reinforced material with a polyester mesh core and two layers of high gauge PVC
Water capacity (90%): 22,795 L (6,021 gal. )
3-ply band provides additional wall support
Corrosion resistant metal frames
Pool equipped with Seal & Lock System™ for a safe and secure pipe connection
Realistic wooden panel printing outside and Realistic Blue tile bottom
ChemConnect™ Dispenser maintains and provides clean, healthy pool water. Dispenser release provides a stable level of chlorine needed for proper chemical balance
Solar water heater efficiently warms up the water
Maintenance kit includes a lightweight pole with skimmer heads
30 Minute Setup
220-240V~, 5,678 L (1500 gal.) pump water flow rate, 5,300 L (1400 gal.) integrated pool system water flow rate
Pool is equipped with fittings for compatibility with Flowclear™ filter pumps
Flow control connectors for rapid connection
Built-in flow control drain valve makes it easy to drain by attaching the valve to a garden hose (with included adapter) to drain away water
The unique oval design and shape makes this pool more compact, so it requires less area for set up and less water to fill it up
Contents: 1 pool, sand filter pump, ladder, pool cover, solar water heater,ChemConnect™ dispenser, Maintenance Kit, repair patch
Water capacity (90%): 22,795 L (6,021 gal. )
3-ply band provides additional wall support
Corrosion resistant metal frames
Pool equipped with Seal & Lock System™ for a safe and secure pipe connection
Realistic wooden panel printing outside and Realistic Blue tile bottom
ChemConnect™ Dispenser maintains and provides clean, healthy pool water. Dispenser release provides a stable level of chlorine needed for proper chemical balance
Solar water heater efficiently warms up the water
Maintenance kit includes a lightweight pole with skimmer heads
30 Minute Setup
220-240V~, 5,678 L (1500 gal.) pump water flow rate, 5,300 L (1400 gal.) integrated pool system water flow rate
Pool is equipped with fittings for compatibility with Flowclear™ filter pumps
Flow control connectors for rapid connection
Built-in flow control drain valve makes it easy to drain by attaching the valve to a garden hose (with included adapter) to drain away water
The unique oval design and shape makes this pool more compact, so it requires less area for set up and less water to fill it up
Contents: 1 pool, sand filter pump, ladder, pool cover, solar water heater,ChemConnect™ dispenser, Maintenance Kit, repair patch
Specifications
Know more about our product and be ensure about what you want to buy.
Size
Pool Filled
Length (cm/inch)
671 / 264.17
Width (cm/inch)
366 / 144.09
Height (cm/inch)
122 / 48.03
Size
Surface Area
Length (cm/inch)
671 / 264.17
Width (cm/inch)
431 / 169.68
Height (cm/inch)
/
WARNING: CHILDREN MAY DROWN IN THIS POOL
To keep your family safe and prevent drowning, this pool requires a barrier to surround the entire pool, such as a 1.2m high fence. The barrier must comply with the Building Code and restrict unsupervised access by children under 5 years of age.
For more information visit www.building.govt.nz/poolsafety
For more information on how to keep safe in the water visit: https://www.watersafetynz.org
We are here to support you with everything!
FAQ
Find out General FAQs
Assembly
Can I embed the pool liner into the ground?
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No, the structure is designed to be positioned above ground.
Can I have my pool filled by a water service?
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We recommend using a garden hose under low pressure to fill in your pool. If it is necessary to use a water delivery service, it is better to fill the pool with 1 cm (0.4 in.) of water by hose and smooth wrinkles first. It is recommended to use a water service that is able to regulate the flow of water to prevent damage. Ensure you stop at each step as noted in the instruction manual to ensure your pool is level. Bestway will not be held responsible for pools damaged or weakened by water delivery services.
Can I set my pool up on uneven ground or on a different surface not mentioned in the Owner's Manual?
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If you set up your Bestway pool on an area that is uneven or a non-recommended area stated in the Owner’s Manual, you waive the right to submit a warranty claim. By setting up the pool improperly you dramatically increase the chance of your pool being damaged.
Can I use playground sand or beach sand inside Bestway Flowclear Sand Filters?
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No. Playground sand, beach sand and other similar sands contain impurities and their grain size is not uniform.
How do I clear the connection data before connecting to a new device?
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The device can only be connected to one mobile phone at a time. If you need to connect to another mobile phone, please press and hold the "inflation" and "deflation" buttons for 3 seconds. When the indicator light flashes slowly, the device will clear the connection information of the previous mobile phone.
How do I connect the Clean Sun Powered Pool Pad to a pool with 3 connections (A-B-B)?
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Follow the assemblying instructions in the user manual.
How do I connect the product to my mobile phone?
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Instructions for mobile phones with the Android Operating System: After the app download is complete, you will need to turn on location services in phone set up.
1. Open the app and press "Add Device”
2. Select "SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL"
3. Select “Device is powered on” and confirm
4. Select the Wi-Fi name and input the Wi-Fi password and click “Next Step”
5. Wait until the connection is 100% complete
6. Select "Default”
7. Name your device and confirm (optional)
8. Push on the icon with the device name - you will go inside the “AIRBED SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL" panel Instructions
Instructions for mobile phone with the IOS Operating System:
1. Open the app, and press "Add Device”
2. Select "SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL"
3. Select “Device is powered on” and confirm
4. Select the Wi-Fi name and input the Wi-Fi password and click “Next Step”
5. Click "Change Wi-Fi"
6. Choose the device hotspot : BW-XXXXXX-XXXX(The name and the last 4 digits are different for different product)
7. Input the password: 123456789
8. Return to the app
9. Click “Join" on the pop-up window
10. Wait until the connection is 100% complete
11. Select "Default”
12. Name your device and confirm
13. Push on the icon with the device name you will go inside the “BESTWAY AIRBED SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL" panel
How do I connect the pump to the pools with 2 connections (A-B), with a connection valve?
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1. Connect the hoses to the port B of the filter pump, then conncet to port B of pool.
2. Connect the hoses to the port A of the filter pump, then connect to port A of pool.
3. Open the connection valves to let water to flow.
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I connect the pump to the pools with 2 connections (A-B), without a connection valve?
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1. Connect the hoses to port A and port B of the filter pump
2. Connect port A of the filter pump to port A of the pool, and connect port B of the filter pump to port B of the pool
3. Remove the stopper from the pool and replace it with a debris screen
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump
How do I connect the pump to the pools with 3 connections (A-B-B), with a connection valve?
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1. Connect the hoses to port B of the pool, then connect the T-connect to the hoses.
2. Connect the hoses to port B and port A of the filter pump.
3. Connect the port A of filter pump to port A of the pool.
4. Open the connection valves to let water to flow.
5. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I connect the pump to the pools with 3 connections (A-B-B), without a connection valve?
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1. Connect the 38mm hoses to port B and port A of the filter pump. Then connect the T-connector and 32mm hoses.
2. Connect the hose on port B of the filter pump to port B of the pool, and connect the hose on port A of the filter pump to port A of the pool.
3. Replace the stopper plugs with debris screen (or open the connection valves) to let water to flow.
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I find the best place to put the product?
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Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.
How do I log in to the Bestway app?
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1) Open the app and select the country that you chose when you registered2) Input your email address and password and confirm
How do I perform the air purge operation?
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To perform the the air purge operation, follow these steps:
First step: after connecting the hoses, remove the plug and install the debris screen or open the connection valves.
Second step: open the purge valve located on the top cover. The air will flow out until the water flows out.
Third step: close the purge valve tightly to avoid leakage.
Fourth step: plug in the filter pump, and it is ready to work.
IMPORTANT: this operation must be repeated every time you perform any maintance operation.
How do I sign up in the Bestway app?
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Follow these instructions to register a new account:1) Open the app, and click “sign up”2) Select the country you are in3) Input your email address and select “Read and agree to the user's terms of use and privacy,” then click "next step"4) Input a password that is at least 6 characters and confirm5) Check the registered email box, and click the activation email to complete registration (If you have not received an activation email in your inbox, please check your spam box)
How I can check if the product is in the range of my Wi-Fi router?
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Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.
How many devices can be connected to the pump at the same time?
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The device can only be connected to one mobile phone at a time.
Is it possible to partially or totally bury the pool without damaging the pool and/or losing the warranty?
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Bestway Pools are designed to be above ground. To assemble your purchased pool, you must follow the instructions in the owner's manual. Partially or totally burying the pool results in the penalty of loss of the warranty.
What can I use to protect the bottom of my liner?
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We suggest to always position a Bestway floor protector between the ground and the bottom of the liner.
What do I do if I didn't receive an activation email in my inbox?
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If you have not received an activation email in your inbox, please check your spam box. If the system is busy, the email may take up to 30 minutes to come through.
What do I do if I forgot my password?
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If you forget your password, please follow these instructions to reset:1. Open the app, and press "Forgot"2. Input your registered email address and select "Reset Password"3. You will receive "Succeed" and click "OK"4. Open your registered email where you will find an email from Bestway5. Open the email and click the link6. Input your registered email address and your new password and reset
What does it mean if the indicator light flashes quickly?
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The pump lost Wi-Fi signal.
What does it mean if the indicator light is off?
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The pump light is damaged, or the Wi-Fi module is damaged.
What does it means if the indicator light flashes slowly?
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The pump is waiting to connect to the router.
What does it means if the indicator light is on?
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The pump has connected to the router.
What is a suitable surface for setting up my pool?
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Almost any completely flat, solid and level surface can be used. Do not use sand as leveling material as it is prone to shift under the pool. The ground should be dug out until it is perfectly level. Do not set up on driveways, decks, platforms, gravel or asphalt. The ground should be stable enough to withstand the weight and pressure of the water. Mud, sand, soft/loose ground and tar are not suitable. We recommend not to drag the pool across the ground when moving it, to avoid abrasions and tears in the liner. If the pool has to be set up on a lawn, we recommend removing the grass underneath and around it, as it may wither and die causing unpleasant odors and/or slime.
IMPORTANT: Certain types of hard grass can grow through the liner, as can aggressive bushes/plants by the sides or through the pool. If this happens, it cannot be considered a manufacturer problem.
Please note that ground cloths, while designed to protect the bottom of the pool, will not stop any underlying vegetation from growing. Therefore, make sure to remove all hardy bushes/plants from the selected location and its surroundings before setting up the pool.
What is the correct procedure for connecting the pump to my mobile phone for the first time?
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After the Bestway app is installed on your phone, open it and register an account. If you already have an account, log in and follow the instructions.
What is the maximum distance the product can be away from the router?
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The distance depends on the range of the router. Check the strength of the Wi-Fi signal using your mobile phone to find the best place for your products.
What is the maximum fill height of the pool?
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Fill the pool with water after all assembly steps are completed and until the water reaches the welding line, which corresponds to 90% of the full capacity. Do not overfill as this could cause the pool to collapse. In case of heavy rainfall, we strongly recommend to reduce the water level to keep it at 90% capacity, to avoid overflowing of the water.
What is the recommended size of sand for Bestway Flowclear Sand Filters?
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The recommended size of sand for Bestway Flowclear Sand Filter is from 0.45 mm to 0.85 mm. The most common type is Silica #20, which is available from pool suppliers and many mass merchandisers. Using the incorrect size of sand will cause the system to malfunction and void its warranty.
What tools will I need to assemble the sand filter?
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You will only need a screwdriver to assemble the sand filter.
Which is the correct steps to install the pool cover?
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Watch the video for detailed information.
Why aren't the top rails straight?
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Without water in the pool, it is normal that the top rails are not straight due to the weight of the frame. When water reaches 90% capacity, the pressure of the water will push the top rails out, and the top rails should be straight. See below video for more information.
Why does the pump have to be under the water level?
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The filter pump/sand filter is designed to be positioned on the ground. If the filter pump/sand filter is positioned at (or above) the water level, the motor will work without water. This will cause the filter pump/sand filter to be damaged.
Why was the Wi-Fi setup not successful?
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1. Check the Router is 2.4G (5G cannot work).
2. Check your phone model:
IOS: 14, 15, 16, and 17
Android: 11, 12, 13, and 14
3. Check the WiFi indicator light is flashing slowly after pressing for 3 seconds.
4. Check the Distance is within 2 meter and the phone signal is full during connecting.
Note: The signal will not be stable when the Router is connected to other devices. When doing Hot Tub WiFi connection, turn off other devices. After the Hot Tub connection, you can reconnect others.
5. Failed WiFi Connection if you haven’t used the Hot Tub for a long period of time, verify Step 1-4; If the WiFi connection still fails, it’s the product issue.
Check the provided video for more details.
Dismantling
Do I need to disassemble my pool for the winter?
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It is strongly recommended to disassemble the pool for the winter. The above ground pools may collapse under the weight of ice and snow, which would greatly damage the PVC pool walls. We recommend disassembling the pool when temperatures fall below 15ºC / 59ºF.
How do I drain the pool (except Hydrium™ pools)?
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To drain your pool, follow the steps below:
1.Unscrew the cap from the drain valve located on outside wall of the pool.
2. Connect the adaptor to the garden hose.
3. Place the other end of the hose in an area where the water can be safely drained.
4. Screw the hose adapter to open the drain valve. Note: water will start to drain immediately.
5. Disconnect hose and adapter when finished.
6. Replace drain cap on the outside of the pool.
Be sure the pool liner is completely dry before storing for a long period of time.
How should I clean and store my Bestway pool?
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The pool must be thoroughly cleaned with a mild soap and water solution and carefully rinsed to completely remove soap suds and dirty residue. Make sure the pool is completely dry before storing it.
Fold the pool liner only if the environment temperature is above 15ºC / 59ºF. Store the pool in a dry place with a moderate temperature between 15ºC / 59ºF and 38ºC / 100ºF and position the pool liner and all accessories inside a carton box, to better protect the PVC material during the winter period.
The drain valve is too high to drain the pool completely. How can I get out the rest of the water?
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We suggest to completely remove the frame and discharge the rest of water or the customer can buy a drain pump to complete this operation.
Information
After setting the running time, will the filter pump restart automatically?
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After setting the running time, the pump will restart automatically at the same time the following day.IMPORTANT: If the pump powers off or the "Er" alarm appears during the working time or while in stand-by mode, the automatic mode will be reset and you will need to set the time again.
Can I leave the filter pump/sand filter outside while it's raining?
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Yes, you can. But we suggest to not use the pump when it is thundering or lightning.
Can I use my Flowclear filter pump with bigger models of pools, and what should I do?
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First you have to check if the flow rate of your pump is suitable with the water quantity of the new pool, and then you have to make sure the hose connections are compatible.
Can the filter pump be used when a cover is on the pool?
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Yes. There is no problem in using the pump when the pool is covered.
Can the Sand Filter with Ozonator work without the Ozon function?
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Yes, the sand filter can work without the Ozonator. You have to place the timer on position 0.
Can we use the pool while the filtration system is operating?
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No, please do not use the swimming pool when the filtration system is operating.
How can I set the correct operation time of my Flowclear Sand Filter with Ozonator?
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Consult the Owner’s Manual section for the operating time table with Ozonator.
How do I set the time on the control panel of the pump?
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During the set up operation, the display time will flash. Press the time to decrease by 1 hour until you reach the desired time. Then, don’t push any buttons for 5 seconds, and the display will stop flashing and the set up operation is finished.
How does the sand filter work?
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The water from the pool flows through the strainer, up through the control valve, down through the sand, up through the collector hub in the center and out through the control valve back to the pool. Dirt and debris from the pool water are trapped in the sand and clean water is returned into the pool.
How does the timer on the Sand Filter work?
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The timer on the sand filter has 9 different positions. Each position has different cycle. You can leave the sand filter connected to the power source, and the sand filter will operate automatically following the cycle you set:
Position 0: Off position (only available from 2024, without on/off switch)
Position 4: working time 4 hours / waiting time 20 hours (cancelled from 2024, replaced by position 0)
Position 6: Working time 6 hours / waiting time 18 hours
Position 8: Working time 8 hours / waiting time 16 hours
Position 10: Working time 10 hours / waiting time 14 hours
Position 12: Working time 12 hours / waiting time 12 hours
Position 24: Working time 24 hours
the below three positions are the automatic cycle, and it means that if you set one of these positions, the sand filter will continuously operate following the cycle.
Position P4: Cycle working time 4 hours / waiting time 4 hours
Position P6: Cycle working time 6 hours / waiting time 6 hours
Position P8: Cycle working time 8 hours / waiting time 8 hours
How many years will the pool last?
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There is no set time limit for the pools to last. Following the instructions in the owner’s manual and with proper care, maintenance and storage, you can considerably increase the life of your pool. Improper set-up, storage and usage can instead reduce it drastically.
How much weight does a ladder support?
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Bestway has two weight standards for the ladders: 150 kg (330 lbs) and 305 kg (672 lbs), depending on the safety standards of the country. Bestway ladders are in compliance with all international and national safety standards.
Is it necessary to use a filter pump with my Skimatic filter pump?
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No, it is not necessary to use an additional filtration system if you installed the Flowclear Skimatic on the pool also. this filtration system has two functions integrated into one item:Skimmer Filter Pump
Is it possible to use a timer with my filter pump?
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IMPORTANT: the timer cannot be used if the filter pump is equipped with an external RCD or GFCI. The timer will compromize the functionality of the products. If the filter pump doesn't have an external PRCD or GFCI, you can use the timer. If you installed the filter pump together with a chlorinator or a pool heater, be sure the chlorinator has already finished the set cycle or switch off the pool heater before the filter pump.
Is it possible to use a timer with my sand filter?
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The timer cannot be used if the sand filter is equipped with an external RCD or GFCI. The timer will compromize the functionality of the products. If the sand filter doesn't have an external PRCD or GFCI, you can use the timer.
If you installed the sand filter together with a chlorinator or a pool heater, be sure the chlorinator has already finished the set cycle or switch off the pool heater before the sand filter.
Is it safe to jump or dive into the pool from the ladder or any type of platform?
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No. Under no circumstances should you jump or dive into the pool. Bestway does not sell any pools that are deep enough for such activities, and failure to abide by this rule may likely result in serious injury, paralysis or death.
Is the Skimatic filter pump suitable for all Bestway pools?
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The Bestway Flowclear Skimatic filter pump is suitable with all dimensions of frames of Bestway pools and with the inflatable ring of the Fast Set pool, thanks to the two sets of hooks included in the product set.
IMPORTANT: the only structure in the Bestway pool range that is not compatible with the Skimatic Filter Pump is the steel wall Pool.
IMPORTANT: when you buy this product, be sure that the flow rate of the Skimatic filter pump is compatible with the water quantity in your pool.
The ladder is not completely stable when a person begins to climb it. Is this normal?
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Yes. This is absolutely normal because the ladder must be flexible enough to adapt to the weight pressure of the person mounting it.
What are the functions performed by the sand filter?
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Bestway Flowclear sand filters have 6 functions:
1. Filter: This function is used to filter pool water and should be positioned here 99% of the time. Water is pumped through the sand filter, where it is cleaned and returned to the pool.
2. Backwash: This function is used to clean the sand bed. Water is pumped down through the collector hub, upwards through the sand bed, and deposited out of Port D.
3. Rinse: This function is for initial startup, cleaning, and sand bed leveling after backwash. Water is pumped downwards through the sand bed, up through the collector hub and deposited out of Port D.
4. Drain: This function drains water from the pool. Another filter bypass setting, water is pumped and deposited out of Port D, instead of returning to the pool.
5. Circulate: This function circulates pool water bypassing the sand filter. Use this function if the filter is broken to collect debris in the debris screens.
6. Closed: This function stops water flowing between the sand filter and the pool.
What causes my guarantee to break?
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The legal warranty doesn’t cover damages due to actions not assignable to the seller/manufacturer, to improper or not normal use of the product by the consumer, or to actions contrary to warnings or instructions written in the user’s manual.
What do I do if the display shows "ER" or the alarm "Fault" appears on my mobile phone?
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1.Make sure that the inlet and outlet of the pool are fully covered by water.2.Make sure the inlet and outlet valves are open.3.Purge the air from the pump. For instructions on how to purge the filter pump, check the related question.
What happens if I unplug the filter pump while it is in stand-by mode?
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If the filter pump is unplugged during stand-by mode, the system will reset to the automatic mode, and the pump will not restart automatically the day after.
What is the "Sharing" function, and how does it work?
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Through the "Device Sharing" command, you can share device control authority with other mobile phones that have separately registered an account.Note: 1) The sharing function only can be used when users are in the same country. 2) Only one person can scan the Shared QR code generated each time. If you want to share it with others, you need to generate a new Shared QR code each time. Each generated QR code will be valid for 15 minutes.
What is the correct pump size for my pool?
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To define the correct size of filtration system for Bestway's Above Ground Pools, you need to know the water capacity of your pool. You can find this information on the package.
What is the ideal time to set up to keep my pool clean?
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Set the time according to the flow rate of the pump and the capacity of the pool. The time should completely filter one cycle of the pool water.Gal. of water in your pool / pump system flow rate = minimum working time
What is the most important function of my filter pump?
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The most important function of a filter pump is the elimination of every sort of impurity from the water with the aid of a filter cartridge and chemical products for its sterilization.
Where can I download the Bestway app?
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Download the app from the Apple Store/Google Play Store.
Where can I find Bestway instruction videos?
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You can find instruction videos on www.bestwaycorp.com in the support section, or on the Bestway YouTube channel.
Where can I find Bestway User Manuals?
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You can find Bestway User Manuals on www.bestwaycorp.com in the support section.
Where can I find the capacity in L/hour or gal/hour for my filter pump?
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On the packaging, you can find the capacity in L/hour or gal/hour of your filter pump.
Where do I find the Serial Number?
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The serial numbers on our products are located in various positions and come in different formats. Please consult the provided guide for details.
Related files
Where I can find the dimensions of my Bestway pool and its maximum water capacity?
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You can find the dimensions and maximum water capacity of your product on the packaging.
Where may I purchase the replacement for filter cartridges?
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The filter cartridges are available from your local pool supplier or in our Bestway Store
Which distribution network does the Bestway app support?
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The device only supports distributing 2.4G network and does not support 5G network.
Which versions of Android and iOS systems does the Bestway app support?
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This app supports Android 11.0 version and above or iOS 14.0 and above.
Why is the sand flowing into the pool?
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1. The sand is too thin and can pass through the skimmer. Please make sure that you are using the recommended size of sand: 0.45 mm to 0.85 mm.
2. The quality of the sand is not suitable to be used with the filtration system of the swimming pool.
3. The skimmer is damaged.
4. The rinsing was not long enough after the backwash. Please consult the owner's manual to perform the correct operations.
Why is there condensation inside the pressure gauge?
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To read the working pressure of the sand filter, the water goes through the pressure gauge. The condensation is created on the external surface of the pressure gauge due to the difference between the temperature of the water in the pool and the external temperature. Thanks to the high quality of the pressure gauge, the condensation doesn't influence the normal operation of the sand filter.
Why isn't the cleaner moving?
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1.The debris inside the body of the vacuum cleaner is full.2.There are some wrinkles on the bottom of the pool, and the cleaner needs to be moved.
Maintenance
Can the filter cartridge be cleaned in the dishwasher?
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The filter cartridge can be cleaned in the dishwasher using temperatures under 30 ℃ and without using any detergent or degreasing.
For safety reasons, since the dirty filter cartridge contains bacteria and other harmful substances, any other dish or kitchen item should not be washed together with the dirty cartridge. Be sure to sanitize the dishwasher before starting the normal operations.
Do you recommend using pool chemicals?
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Yes, we recommend using pool chemicals to maintain the proper chemical levels of the water. Pool chemicals can also make maintenance easier by significantly reducing the amount of times you change your water during the season. Important: always follow the safety instructions written on the chemical products.
How can I connect the pool cleaner to a pool equipped with a Flowclear Skimatic Pump?
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IMPORTANT: the adaptor necessary to connect the Flowclear Skimatic Pump may not be included in the set. If you need to connect the Skimatic Pump to the pool cleaner, ask your pool dealer to purchase the compatible adaptor.
To connect the pool cleaner to the Flowclear Skimatic Pump follow these instructions:
1. Unplug the pump
2. Unscrew the top ring to take out the strainer
3. Insert the adaptor inside the case of the skimmer on the hole in the bottom
4. Connect the hose of the pool cleaner to the adaptor
5. Plug in the pump to start to operate the pool cleaner
For more information check the attached video.
How do I change the filter cartridge on a Filter Pump that is connected to a pool with 3 connections (A-B-B), without a connection valve?
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1. Put the stopper plug inside the pool to close the valves.
2. Remove the filter cap and replace the old filter cartridge with the new one.
3. Close the filter cap and take out the stopper plug from inside the pool.
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I clean my pool with the Deluxe Kit and Sand Filter on a pool with 3 connections (A-B-B)?
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For pool cleaner:
1. Assemble the pool cleaner, and assemble hose adptor to the end of the hose.
2. Immerse the hose of the cleaner into the water to exhaust the air in the hose.
3. Remove the stopper of the pool and connect the hose adaptor to port B of the pool.
4. Before starting the pump, open the strainer cover to purge all residual air inside the sand filter pump.
For pool skimmer:
1. Connect the hose to the adaptor.
2. Assemble the pool skimmer.
3. Connect another end of hose to the bottom of skimmer.
4. Fix the skimmer to the frame of pool, adjust the skimmer body into the water with 5-10cm depth from water surface.
5. Insert the skimmer adaptor to the port B of pool.
6. Before starting the pump, open the cover to purge all residual air inside the pump.
How do I clean or change the filter cartridge in Bestway® filter pumps?
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To clean or change the filter cartridge, follow the below steps:
1. Switch off and unplug the filter pump.
2. Put the stoppers inside the pool to close the valves. If the pool is equipped with connection valves, close them.
3. Remove the filter cap and take out the filter cartridge from the filter housing.
4. Rinse out with a garden hose and reuse it. if the filter cartridge remains soiled and discolored, it should be replaced.
5. Close the filter cap and take out the stopper plug from inside the pool.
6. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I clean the debris screen inside the body of the vacuum cleaner?
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1.Press the center clasp of the cleaner to open the bottom cover.2.Separate the filter net and the filter frame and clean the filter plant.
How do I clean the Polysphere™ Pool Filtration Balls?
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The Polysphere™ Pool Filtration Balls look like cotton balls and can be used in all Bestway sand filters, making filtration easier and faster. It is an extremely efficient way to keep pool water clean as an alternative to sand. They are 100% PET material made of non-toxic material and offer better results.
You must ensure the pump is unplugged before any maintenance. For cleaning and maintenance:
1. Do not use washing machines to wash Polysphere™ Pool Filtration Balls.
2. Hand wash only; if Polysphere™ Pool Filtration Balls remain soiled or discolored, replace them.
3. Check the status of Polysphere™ Pool Filtration Balls every 4 weeks.
How do I maintain the filter cartridge in my Skimatic filter pump?
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IMPORTANT: Please ensure the skimmer’s motor is unplugged before any maintenance begins.
To perform the maintenance of the filter cartridge in Skimatic filter pump follow the below steps:
1. Unplug the pump.
2. Unscrew the top ring to take out the strainer and remove any debris.
3. Remove the pump from the pool.
4. Unscrew the cap using a crosshead screwdriver (not included) and remove the filter cartridge.
5. Rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.
How do I purge the air from inside the hoses?
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To purge the air from the hoses of the pool cleaner, position the hose towards the pool water inlet hole as showed in the video.
This operation as to be performed before connecting the pool cleaner to the filtration system.
How do I use talcum powder on pool frames?
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Apply the powder on the top rail sleeve, and let it evenly distribute.
How do I use the Bestway® Test Strips?
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Test Strips test “Free Chlorine”, “pH” and “Total Alkalinity” levels.
1. Dip one strip into water, no more than 46 cm (18”) below the water surface and remove it immediately.
2. Hold the strip level for 15 seconds to avoid reactant dripping from one test pad to another.
NOTE: Do not shake off excess water.
3. Compare results immediately by lining up the 3 test pads to the easy color match chart on the bottle.
How do I use the regulator?
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1.When used with pumps with the flow rate: 3,000 gal./h (11,356 L/h), turn the top knob until the bottom reaches Line 1. 2.When used with pumps with the flow rate: 2,200-2,500 gal./h (8,327-9,463 L/h), turn the top knob until the bottom reaches Line 2.3.When used with sand filters with the flow rate: 1,500 gal./h (5,678 L/h) or filter pumps with the flow rate: 2,000 gal./h (7,571 L/h), turn the top knob until the bottom reaches Line 3.
How long should I run my filter pump every day?
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We recommend to run the filter pump/sand filter minimum 8 hours every day; this is the necessary time to circulate the entire pool water.
The increase of the operating hours depends on the quality of the water or how often the pool is used.
How many times a year should I change the water?
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This depends on the frequency of use of the pool. If performing a correct chemical maintenance, the water should last a full summer season. Please contact your local pool chemical supplier for detailed information regarding chemical maintenance; they will be able to properly advise you about maintaining the cleanliness of your water.
How often I should perform Backwash and Rinse in Bestway Sand Filter?
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Bestway's sand filter is equipped with a pressure gauge that shows the working pressure. If it reaches the red level, it means that the sand is full of debris, and the backwash function must be performed for 5 minutes. After that, rinse for 2 minutes. Important: backwash and rinse functions reduce the quantity of water in your pool, so remember to refill the water to have the correct level of water inside the pool.
How often must the air be purged out from the filter pump?
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The purge air operation on the Flowclear filter pump has to be performed before the first start or after all maintenace operation of the pumps.
How often should I change the sand in my Sand filter?
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Under normal operating conditions, we suggest replacing the sand every year, unless different specifications from the producer.
How often should I check the chemical levels on my pool?
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Bestway recommends testing the pool's chemical levels before each use.
How often should the filter cartridge be replaced?
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To ensure your pool water keeps clean, please check the filter cartridge one time a week, if required.
In any case we recommend to change the filter cartridge every 2 weeks, depending on usage.
However, if the filter cartridge remains soiled and discolored, the filter cartridge should be replaced.
How to fold the pool liner?
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Watch the video for detailed information.
I tried to change the filter cartridge and my pool emptied, what should I do?
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We invite you to follow the instructions on the owner’s manual provided with the filter pump. Please kindly note that it is necessary to accomplish an important operation in order to replace the filter cartridge without emptying the pool. Before removing the filter cap, put the water stoppers in the pool valves to avoid water flowing out.
Is it possible to maintain clean pool water using only the filter pump?
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No, the filter pump can help to capture the particles suspended in the water, but to keep water clean, it is necessary to use chemical products to maintain the correct chemical balance of the water.
The reading on Pressure Gauge is higher than the recommended pressure, what can I do?
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If the pressure reading on the pressure gauge is over the maximum pressure mentioned in the user manual, it could be the time to clean the sand. Before cleaning the sand, check the following:
- If there is anything blocking the hoses
- If the connection valves are closed or partially closed
- If there is any hole on the hoses
- Turn off the sand filter and check if the pressure goes to 0
After having checked the above conditions, please follow the instructions on the manual to perform backwash and rinsing. If there is still a high-pressure reading, sand bed replacement is necessary.
What can I do if the free chlorine level is over 4ppm after test with the Bestway® Strip Test?
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If the chlorine level is too high, don’t use the pool until the chlorine level drops below 4ppm.
To decrease the chlorine level follow the instructions below:
1. Unplug the chlorinator and then the filter pump/sand filter.
2. Drain approximately 20% of the water from your pool.
3. Refill until it reaches the correct level.
4. Run the filter pump/sand filter for 8 hours.
5. Test the chlorine level again with the Bestway test strips.
6. Repeat step 2 until the level of chlorine is between 2ppm and 4ppm.
What can I do if the pool water is still dirty after using the pump?
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To create the correct maintenance procedures for your water, follow these instructions:
1. Increase filtration time.
2. Check the filter cartridge one time a week and rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.
3. The filter pump is not able to eliminate all bacteria in the water. The most important part to keeping the water clean is keeping the correct chemical balance in the water. Check with your chemical dealer to get the correct quantity and type of chemical to have the correct water maintenance.
What can I do if white flakes appear in the water?
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The presence of white flakes in your water depends on the hardness of the water. Drain about 20 to 25% of the pool water and add fresh water to decrease the calcium hardness.
If the above operation doesn't solve the problem, contact your nearest chemical supplier to purchase the correct chemical to reduce the hardness of the water.
What is the correct chemistry condition?
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Total Alkalinity: 80 - 120 ppm
pH: 7.4 - 7.6
Calcium Hardness: 200 - 400 ppm
Cyanuric Acid: 30 - 50 ppm
Free Available Chlorine: 2.0 - 4.0 ppm
What kind of chemicals should be used for water maintenance?
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Please consult your local chemical supplier for information about chemical maintenance. Pay close attention to the chemical manufacturer’s instructions.
What should I do if I notice debris and dirt on the floor of my pool?
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If there is debris or dirt on the floor of the pool, we recommend using the Bestway Deluxe Maintenance Kit or choosing from our wide variety of Bestway cleaning accessories. Using the correct accessories to maintain your pool can increase the life of your water.
What should I do if my water turns green?
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If the water becomes green due to the incorrect chemical maintenance, establish the correct chemical balance by contacting your local chemical dealer. They will suggest the correct products to use and the frequency.
Which is the correct operation to change the sand in Bestway® sand filters?
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Please follow these steps to replace the sand:
First step: switch off the sand filter and unplug the socket from the power outlet.
Second step: put the stopper inside the pool to close the valve. If the pool has connection valves, close them.
Third step: disconnect the hoses that connect the sand filter to the pool. This will make it easier to remove the sand.
Fourth step: open the drain valve on the bottom of the sand filter to drain all residual water into the sand filter body. To speed up the operation, position the control valve between two functions.
Fifth step: Open the top flange of the control valve and take it off.
Sixth step: Take out all old sand from the tank and rinse with a garden hose to be sure it is clean.
Seventh step: Fill with the new sand until it reaches the mark between Max. and Min. marked on the hub.
IMPORTANT: cover the hole on the top of the hub to avoid the sand going inside, and add the sand gently to avoid damaging the debris screen at the bottom of the tank.
Eighth step: Install the control valve and fix the top flange to close the tank.
IMPORTANT: when performing this operation, please be sure that the O-ring is in the correct position and completely clean from the sand.
IMPORTANT: Every time you change the sand in the sand filter, before using with the pool, you must perform the backwash and rinse following the instructions provided in the manual.
Why is the water turning white?
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If the water becomes white, it is the chemical reaction between the chemical used and the quality of the water. Consult your chemical dealer to adjust the water condition.
Why isn't water flowing between the pump and the pool?
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If there is no flow between the pump and the pool follow these steps:
1. Be sure that the socket has power and the switch on the pump is in the on position. Put your hand on the pump to feel the vibration of the motor.
2. See if there is anything that blocking the hoses.
3. Check if the control valve is positioned on the filter function.
4. Perform the backwash and rinse functions. Open the cap on the Port D and be sure that water flows out with power.
5. If all of the above operations function and the problem still remains, it is the time to replace the sand.
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